IT Support · Infrastructure · Security
IT Support Technician & Infrastructure Analyst.
I keep users productive and systems stable — from front-line helpdesk to backend infrastructure. Comfortable across Windows, VMware, networking, Microsoft 365, Azure, Intune and Entra ID.
Focus
IT Support · Infrastructure
End-user support, troubleshooting, escalation & root-cause analysis.
Environment
Microsoft & Hybrid
Windows, VMware, Microsoft 365, Azure, Entra ID, Intune.
How I work
Calm · Structured · Reliable
Clear communication with users, strong documentation, security-aware by default.
What I do
A blend of hands-on support and infrastructure work.
I’m comfortable working tickets, jumping on remote sessions, coordinating with other teams, and going through logs and configurations to work out why something actually broke instead of just fixing it.
End-user & device support
- • Troubleshooting Windows & macOS issues.
- • Office / Microsoft 365 support.
- • Printer, peripheral & network connectivity.
- • Remote support and clear communication.
Infrastructure & identity
- • VMware & server management.
- • Azure & Entra ID administration.
- • Intune device management & policies.
- • Basic networking & firewall changes.
Automation & security mindset
- • PowerShell for repeatable changes.
- • Standard builds and baselines.
- • Permission hygiene & least privilege.
- • Documentation for future you (and teams).