IT Support · Infrastructure · Security
IT Support Technician & Infrastructure Analyst.
I keep users productive and systems stable - from front-line helpdesk to backend infrastructure. Comfortable across Windows, VMware, networking, Microsoft 365, Azure, Intune and Entra ID.
Focus
IT Support · Infrastructure
End-user support, troubleshooting, escalation & root-cause analysis.
Environment
Microsoft & Hybrid
Windows, VMware, Microsoft 365, Azure, Entra ID, Intune.
How I work
Calm · Structured · Reliable
Clear communication with users, strong documentation, security-aware by default.
What I do
A blend of hands-on support and infrastructure work.
I’m comfortable working tickets, jumping on remote sessions, coordinating with other teams, and digging into logs and configuration to work out why something actually broke.
End-user & device support
- • Troubleshooting Windows & macOS issues.
- • Office / Microsoft 365 support.
- • Printer, peripheral & network connectivity.
- • Remote support and clear communication.
Infrastructure & identity
- • VMware & server management.
- • Azure & Entra ID administration.
- • Intune device management & policies.
- • Basic networking & firewall changes.
Automation & security mindset
- • PowerShell for repeatable changes.
- • Standard builds and baselines.
- • Permission hygiene & least privilege.
- • Documentation for future you (and teams).